If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. A refund will result in an immediate cancellation of membership.
If a customer requests a cancellation for the recurring billing product no future rebills will be charged to the customer's account. A cancellation will stop any future recurring charges and will not generate a refund.
In the event of charge back, our billing processors will investigate the transaction. Falsified chargebacks may add you to the blacklist with the billing processor, which will complicate possibilities of future purchases. Refuting a purchase that you have made is illegal and will result in a sever investigation.
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Our goal is to make your membership as easy and pleasurable as possible, your satisfaction is our top priority and we try to do our best to deliver the best customer service!