Please, when calling customer service, or leaving a message on the phone, specify your username, lastname or phone number clearly, so that our operators will be able to contact you.
Log In Tips
Why doesn't my username and password work?
• Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email.
• Having any kind of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access.
• Also, please make sure that your security settings are on low. To do so simply click on "Tools" on the IE taskbar, click on Internet Options and go to the "Security" tab, where you can lower Internet Security to a minimum.
